Skip to main content

01845 537 349

info@hillsidecaravanpark.co.uk

Book Now

Before booking please ensure you read our COVID-19 Policy

COVID-19 Policy

Hillside Caravan Park - COVID-19 Policy

Whilst the government regulations have been relaxed, COVID-19 still remains a risk. Please ensure adherence to these park rules, to always maintain the safety of staff and customers.

COVID-19 symptoms

  • Please do not visit the park if you, or anyone you have been in contact with has displayed COVID-19 symptoms. 
  • Please call reception if you display symptoms of COVID-19 and return home immediately. Please do not visit reception.
  • Please visit the public health England website for further guidance in relation to COVID-19: (https://www.gov.uk/coronavirus).

Communal areas

  • The amenity block is fully open. This includes, public toilets, showers, hand basins, pot wash, laundry room, disabled washroom, baby changing facilities and chemical toilet emptying.
  • You may choose to limit the close contact you have with people you do not usually live with. You may also choose to take a lateral flow test before being in close contact and encourage those people you are meeting with to do so, which will help to manage periods of risk.
  • All our pitches have water and drainage on the pitch, making it easier to use your own facilities which is the safest option. Some of our pitches also have chemical disposal on the pitch, please ask if you would like a pitch with this facility and we can allocate accordingly.
  • The coffee lounge is open along with the wet rooms at reception.
  • The play area is open. Children are also welcome to bring their own play equipment and play on the large, grassed amenity area, but we do ask that all equipment is cleared away when not in use. 
  • The shop is now open.
  • Whilst there is no longer a legal requirement to wear a face covering, the Government suggests that you continue to wear one in crowded and enclosed spaces, especially where you come into contact with people you do not usually meet.

Reception and check in/out

  • For check in, please report to reception.
  • Screens are in place at reception to avoid contact between staff and customers.
  • On departure, please leave the keys in the departures box mounted on the wall outside reception.

Cleaning

  • All accommodation and facilities are cleaned to the highest of standards using appropriate disinfectants, including any outdoor locations as needed.
  • Hand sanitiser will be provided at key locations.

Camping pods

  • All camping pods are thoroughly cleaned between bookings to meet governement COVID-19 cleaning guidance. 
  • All rubbish MUST be removed from the pods before leaving; please place in the waste bins adjacent to the pods and marked on the site map.
  • The Deluxe Mega Pods will come with a cutlery pack which will be in a box on arrival. After using the cutlery/crockery pack, please wash and dry all items thoroughly and place back in the box and place outside your pod door.
  • For Mega Pods which have pre-booked a cutlery/crockery pack, please follow the guidance above. No cutlery/crockery packs will be provided unless booked in advance.
  • No wipes or other objects should be put down toilets.
  • Please leave the pods as clean and tidy as possible. This will really help to protect our staff.

Holiday cottage

  • Granary cottage is thoroughly cleaned between bookings to meet government COVID-19 cleaning guidance. 
  • All rubbish MUST be removed from the cottage before leaving; please place in the waste bins marked on the site map.
  • No wipes or other objects should be put down the toilets.
  • Before leaving the cottage, please strip the beds and place all bed linen into a laundry basket which will be provided for you. Please put all towels into the laundry basket too.
  • Please ensure that all kitchen items are washed and dried prior to departure.
  • Please leave the cottage as clean and tidy as possible. This will really help to protect our staff.