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info@hillsidecaravanpark.co.uk

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Privacy Policy

At Hillside Caravan Park, your privacy is of vital importance to us and we have put together the below information to be as open and honest as possible about your data.  We outline where we capture data, why we need to capture it and how your data is used and protected.

This policy governs your access to and use of Hillside Caravan Park and any content, functionality, and services offered, including those on our website www.hillsidecaravanpark.co.uk

Please read the entire policy before you use or interact with this website, make a booking or make an enquiry. By using this website or contacting us via phone, email or in person, you accept and agree to the policy outlined on this page.

Who we are

Hillside Caravan Park is family owned by the Cook family and we also operate our corresponding website https://www.hillsidecaravanpark.co.uk. To contact us for information regarding anything contained on our website, we can be reached at the email address below:

info@hillsidecaravanpark.co.uk

Alternatively, you can submit a query via our contact us page.

Why we need to capture personal information

At the time of your booking or enquiry, we need a range of information to ensure we can meet your needs, contact you regarding your enquiry if applicable and help provide site security and safety for all our guests during their stay.

We only disclose personal information to third parties e.g. our booking system provider that need to know that information in order to process it on our behalf or to provide services available on our websites.  These are all listed throughout this privacy policy.

What information do we capture?

We only capture information which is required for the purposes named throughout this privacy policy. Throughout our websites and over the phone, we may ask for details such as your name, email address, home address, telephone number, number of children (for booking only), car registration (when booking only), mailing list preference (when booking only).  

When using our websites, we may also capture details via google analytics software and cookies (see more information below) such as anonymous demographic information, general location, age, gender, preferences, interests and favourites.  There is also information about your computer hardware and software that is automatically collected. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our sites.

Users under the age of 18

This website is not intended for users under the age of 18. If you are under the age of 18, please do not visit or interact with this website in any way or provide any information to us. We do not knowingly collect personal information from users under the age of 18.

Data input on our websites

If you enter your details via one of our inputs shown on our website, this data will have been collected and stored on a server that is based in the UK and the data is stored there only for as long as is necessary to fulfil the business purpose it was collected.

For further details of the capture and storage of your data, please contact our web service provider Purple Creative Studio at the email address below:

studio@purplecs.com

or by post at:

Purple Creative Studio, Aske Stables, Richmond, North Yorkshire, DL10 5HG

Data captured when booking

When making a booking with us either in person, on our website or over the phone, we may capture some or all of the information contained in the 'what information do we capture' section of this privacy policy. Your data is shared with our booking system provided by CampManager. Full details of what data is captured, how it is stored, transmitted and for how long by CampManager can be found at the link below:

https://www.campmanager.com/gdpr-guide.pdf

Cookie Policy

At Hillside Caravan Park, we use cookies on our website.  Cookies are small text files which are sent to and stored on your device (mobile phone, computer or tablet) and are common on the internet. Some of the cookies are necessary to enable you to use the site’s full functionality, while others are used in order to improve your user experience and facilitate navigation on the site.  This section outlines what we use and why.

Cookies from our website provider

We use dnn software for the build of our website and they make use of cookies to provide convenient features to save you time. The purpose of their cookies can be found on their website at:

https://www.dnnsoftware.com/wiki/dotnetnuke-cookie-usage

Analytics cookies

Hillside Caravan Park uses google analytics on our website to help us to understand how users interact with our site.  The analytics cookies are set to show us how a visitor uses our website so that we can provide the best experience possible for you.  For full details of how these cookies are set, please visit 

https://support.google.com/analytics/answer/6004245?hl=en

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Hillside Caravan Park.

Managing cookies

At Hillside, we are always willing to help you with your privacy.  To manage your cookies, we have gathered together the following guides to help if you wish to make amendments to any cookie settings:

Microsoft browsers

Mozilla Firefox

Google Chrome

Safari

How long we retain your data

We retain data as per the individual third-party privacy policies outlined above and in addition, we will retain any information you provide to us until you request us to delete your information, we decide to cease using our existing data providers, or we decide that your data is no longer needed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.) that links to a site not controlled by us.  Embedded content from other websites behaves in the exact same way as if you visit the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We have no control over links that take you to another website and you should consult the privacy policy of the site you visit before using the site.

Where we send your data

Data is sent as per the individual privacy policies which we have linked to in this policy.  Our hosting is provided by Razorblue and they can be contacted using the details below:

servicedesk@razorblue.com

Razorblue Ltd, 12 Bailey Court, Colburn Business Park, Catterick, North Yorkshire, DL9 4QL

Changing, removing, or requesting your data

GDPR regulations give you certain rights and at Hillside Caravan Park, we want to be clear and honest about your rights.  The following list outlines your rights as a user of our services

  • You have the right to be informed and this policy serves to inform you.
  • You have the right to request access to your data that we store and the rights to rectify or erase that data.
  • You have the right to request restrictions on the processing of your data and the right to object to the processing of your data.
  • You have the right to the portability of your data.
  • You also have rights in relation to automated decision making and profiling.

While this website does not profile you, other websites might and this is your right.

For any of the above requests, please contact the team at info@hillsidecaravanpark.co.uk with your request.

Business Transfers

If we choose to sell our business and all of its assets or they are acquired by another in the unlikely event that we go out of business or enter bankruptcy, user information is considered one of the assets that will be transferred or acquired by a third party. By using our services, you acknowledge that such transfers may occur and that any acquirer may continue to use your personal information as set forth in this policy.

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the following circumstances:

  • In the event that we sell any or all of our business to the buyer
  • Where we are legally required by law to disclose your personal information
  • Fraud protection and reduce the risk of fraud

Privacy Policy Changes

We reserve the right to change this privacy policy at any time at our sole discretion. We encourage you to check this page regularly for updates or changes. Your continued use of this website after changes made to this policy will constitute your acceptance of said changes.

Questions, comments or concerns

We have endeavoured to provide all the information to you regarding this site, but for any other questions, comments or concerns, please contact one of our team at info@hillsidecaravanpark.co.uk

If you feel that a privacy issue has not been resolved after you have contacted us, you have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

Thank you for reading and we look forward to welcoming you at Hillside.

The Cook family